Privacy Policy

Introduction

Neuronest ("we", "us", or "our") operates an AI development online school at 14 Nimmanhaemin Road, Su Thep, Muang, Chiang Mai 50200, Thailand. This Privacy Policy describes how we handle personal information gathered through our website and courses.

By using our website or enrolling in a programme, you agree to the practices described here. If you have questions at any time, please contact us at [email protected].

Data We Collect

Information you provide directly

• Contact form: name, email address, phone number (optional), and your message.
• Enrolment enquiries: course interest, preferred start date, and any questions you submit.
• Communications: any emails or messages you send to our team.

Information collected automatically

• Log data: IP address, browser type and version, pages visited, and time of visit.
• Cookies and similar technologies: small files stored on your device to support site functionality and analyse usage. See Section 5 for details.

Legal basis for processing

• Consent — when you submit a form or accept optional cookies.
• Legitimate interest — improving our website and responding to enquiries.
• Contractual necessity — managing your enrolment and delivering course access.

Retention periods

• Contact enquiries: up to 24 months unless you request earlier deletion.
• Enrolment records: for the duration of your programme plus 3 years.
• Website analytics data: aggregated and anonymised after 14 months.

How We Use Your Data

• Responding to your enquiries and course questions.
• Processing enrolment and providing access to learning materials.
• Sending relevant updates about your programme or changes to our services.
• Improving the website based on aggregated, anonymised usage patterns.
• Complying with applicable Thai law and relevant international data protection principles.

Marketing communications: we will only send promotional emails if you have explicitly opted in. You may withdraw that consent at any time by contacting us or using the unsubscribe link in any email.

Third-party service providers

We may share data with trusted processors who assist with hosting, analytics, and email delivery. These providers are required to protect your data and use it only for the purposes we specify. We do not sell personal data to third parties.

Data Protection Measures

• Data in transit is protected by TLS/HTTPS encryption.
• Access to personal data is restricted to authorised staff only.
• We conduct periodic reviews of our data handling practices.
• In the event of a data breach affecting your rights and freedoms, we will notify affected individuals and relevant authorities within 72 hours of becoming aware, where required.

Cookies

Our website uses the following categories of cookies:

• Essential cookies: required for the site to function correctly. These cannot be disabled.
• Analytics cookies: help us understand how visitors interact with our pages (e.g. Google Analytics). Optional.
• Preference cookies: remember your settings between visits. Optional.
• Marketing cookies: support relevant communications. Optional.

You can manage your cookie preferences at any time on our Cookie Policy page.

Your Rights

Under the Thailand Personal Data Protection Act B.E. 2562 (PDPA) and aligned international standards, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Erase your data where there is no legitimate reason for us to continue holding it.
• Restrict processing in certain circumstances.
• Data portability — receive your data in a structured, commonly used format.
• Object to processing based on legitimate interest.
• Withdraw consent at any time without affecting the lawfulness of prior processing.
• Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) if you believe your rights have been infringed.

To exercise any of these rights, please write to us at [email protected]. We will respond within 30 days.

Third-Party Links

Our website may contain links to external resources or platforms. We are not responsible for the privacy practices of those sites and encourage you to review their own policies before sharing any personal information with them.

Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted information through our site, please contact us at [email protected] and we will delete it promptly.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised version on this page with an updated "Last Updated" date. Continued use of our website after a change constitutes acceptance of the revised policy. For significant changes, we will make reasonable efforts to notify enrolled learners by email.

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